Terms of service
Terms & Conditions
Welcome to Cartemall! By accessing or using our website (cartemall.in), you agree to comply with the following terms and conditions. Please read them carefully.
1. General
By using this website, you confirm that you are at least 18 years old or using it under the supervision of a parent or guardian. We reserve the right to update or change these terms at any time without prior notice.
2. Products & Pricing
All products listed on our website are subject to availability. We strive to ensure that product descriptions and prices are accurate, but errors may occur. We reserve the right to correct any errors and cancel orders if necessary.
3. Orders & Payments
- We accept prepaid and Cash on Delivery (COD) orders.
- Orders will be processed only after confirmation.
- We reserve the right to refuse or cancel any order at our discretion.
4. Shipping
Orders are processed within 1–2 business days and delivered within 5–7 business days across India. Delivery times may vary depending on location.
5. Returns & Refunds
We offer a 7-day return policy. Products must be unused, in original packaging, and in resalable condition. Refunds will be processed after the returned product is received and inspected.
6. User Responsibilities
You agree not to misuse the website, engage in fraudulent activities, or violate any applicable laws while using our services.
7. Intellectual Property
All content on this website, including images, logos, and text, is the property of Cartemall and may not be used without permission.
8. Limitation of Liability
Cartemall shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
9. Governing Law
These terms shall be governed by and interpreted in accordance with the laws of India.
10. Contact Us
If you have any questions about these Terms & Conditions, please contact our support team.
Privacy Policy
At Cartemall, we value your privacy and are committed to protecting your personal information.
1. Information We Collect
We may collect personal details such as your name, phone number, email address, and shipping address when you place an order or register on our website.
2. How We Use Your Information
- To process and deliver your orders
- To communicate order updates
- To improve our services and customer experience
3. Data Protection
We implement appropriate security measures to protect your personal data. However, no online transmission is 100% secure.
4. Sharing of Information
We do not sell or trade your personal information. We may share it with trusted third parties (such as courier partners) only for order fulfillment.
5. Cookies
Our website may use cookies to enhance your browsing experience and analyze site traffic.
6. Your Consent
By using our website, you consent to our Privacy Policy.
7. Updates to Policy
We may update this policy from time to time. Changes will be posted on this page.
8. Contact Us
For any privacy-related concerns, please contact us.
Return & Refund Policy
- Customers can request a return within 7 days of delivery.
- Items must be unused, undamaged, and in original packaging.
- Refunds will be processed after inspection of the returned item.
- COD charges (if any) are non-refundable.
- Cartemall reserves the right to reject returns that do not meet our policy criteria.
For assistance, please contact our support team.